Real People. Real Stories. Real Business.
Chris Bell

4 steps to making your small business a success

Whilst launching a small business takes planning, vision, and time, the hard part is making sure that your business doesn’t fail. Here are 4 steps to making your small business a success.

Stay on top of your finances

Finance and complacency are not a good mix. A key factor when running a profitable and successful small business is to know your figures. If someone were to ask you for last year’s net profit, or your average monthly running costs, you should know the answer.

Produce an annual sales and revenue budget and use them to generate monthly company targets. Comparing your achieved figures versus those targeted will give you a good idea of your overall performance at any given time.

Every penny counts in terms of your bottom-line profits, so try and keep running costs to a minimum and renegotiate costs with suppliers regularly. Both will save you money and could be a huge factor in making your business a success.


When you have a small number of employees, it’s even more important to make sure that everyone works well together. Promote teamwork and try to keep everyone focussed and motivated.

Communication is a huge factor when it comes to running a successful business, so make sure that your staff are communicating effectively with each other. An article recently published by Maryville University suggests that millennials and generation Z employees are more inclined to struggle with face-to-face communication. If you have staff that fall within this category, you might want to consider offering some one-to-one training or communication tips. Click here to read more.

Maximize sales

Marketing generates new leads, gets people talking about your business, and is essential to maximize sales. The good news is there are more marketing opportunities now than ever before, so there are many avenues to explore. What works well for one business won’t necessarily work for another, and marketing can be costly, so it’s important to spend money in the right places.

Another way to increase sales is to find out what your competition is up to and make sure you are competitively priced. If business has gone a bit quiet and sales are booming elsewhere, you might need to make some changes.

Spend some time researching new products and find out what your customers want. This will ensure that you are ahead of game in terms of trends, and could set you apart from the competition.

Customer care

Customers drive your business, so it’s important to make their experience a pleasurable one. Make sure that there is good communication at the time of purchase. When a customer places an order, thank them and let them know when they should expect to receive their goods.

Send orders out timeously and let customers know of any unavoidable delays. Have quality control methods in place and make sure that any after-sales queries or complaints are dealt with professionally. A good customer review can do wonders for a growing business.