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Chris Bell

Keep up with digital transformation in law

The legal sphere is becoming more and more challenging, with increased client demand and more competition, plus the added need to keep up with new technology and digital laws.  Firms are under more pressure than ever to ensure they are remaining profitable whilst still offering their clients great value for money.

We are in an era of legal transformation, where law consultancy and outsourcing is becoming more popular. But we are also amid a digital transformation, which seems to show no signs of stopping, and legal isn’t being left behind. If you are trying to keep up with digital transformation in your organisation or law firm, then look at these tips:

  • Invest technology and safety

Digital transformation relies on modern, integrated and secure platforms. By investing in technology law firms can provide a better working environment and user experience, plus improved lawyer productivity, and the security of major client data thanks to more high-tech security options and software.

Law firms are often seen as a for cyber criminals thanks to the wealth of data they hold, so adopting measures against security threats and breaches and data loss must be a top priority.

Other technology investments, such as the investment in automated systems, can just generally make teams within a firm work smarter and will help to gain a better understanding of clients and their requirements. This will also unveil new ways in which technology can be used to deliver against client needs, in a cost-effective and timely manner.

  • Encourage cultural change

Digital transformation within a business, and an industry, that has previously relied on very traditional and paper-based methods is all encompassing and can take a long time. It also implies an evolving cultural transformation.

Digital transformation brings with it a whole load of changes, but everyone within the business must be willing to embrace this. To help with this, you may need to do a lot of research in to products that will work best for your firm, clients, and employees. Plus, it is worth investing in training to help your employees make the transition and feel more comfortable to go digital, and you may even find the need to change your business model/processes so that they are more updated.

  • Pay attention to user experience

As well as staff being on board, users need to embrace digital as the default too.  

Thankfully, modern platforms and apps are designed to deliver the best user experience possible in a range of industries, as they offer an intuitive experience, offer added security, make users efficient, and improve productivity. However, you must have an idea of what your clients need and ensure that these needs are being met digitally, in the same way they would be if the service was offered in person.